Privacy Policy

Introduction

Welcome to JC's Auto Repair Shop Los Angeles. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy, please contact us at info@autorepairshoplosangeles.com.

About Our Business

JC's Auto Repair Shop Los Angeles is an automotive repair and maintenance service provider. We directly provide repair, maintenance, and service to vehicle owners at our Los Angeles location. We are not a lead generation company, referral service, or marketing affiliate. We do not collect customer information for the purpose of selling or distributing it to third-party repair shops, dealerships, or any other parties.

Information We Collect

We collect personal information that you voluntarily provide when you:

• Schedule an appointment through our website or phone
• Request a quote or service estimate
• Opt in to receive SMS notifications
• Contact us via email or contact form

This information may include:

• Full name
• Phone number
• Email address
• Vehicle information (make, model, year, VIN)
• Service history and repair details

SMS Communications & Consent

We collect your phone number solely to communicate directly with you about your vehicle service needs and to provide you with relevant offers.

Message frequency varies based on your interaction with us and seasonal promotions. Standard message and data rates may apply based on your mobile carrier and plan.

Opting Out: You may opt out at any time by replying STOP to any message. You will receive a confirmation of your opt-out request. For assistance, reply HELP or contact us at 323-792-1777 or info@autorepairshoplosangeles.com.

Your consent to receive SMS messages is not a condition of purchasing services from us. You can still schedule appointments and receive service without opting in to SMS.

How We Use Your Information

We use your information to:

• Schedule and confirm appointments
• Provide service estimates and invoices
• Update you on the status of your vehicle repair
• Send appointment reminders and follow-ups
• Offer promotions and service specials
• Maintain your vehicle service history
• Process payments
• Respond to your inquiries and provide customer support
• Comply with legal obligations

Sharing Your Information

We do not sell, rent, trade, or share your personal information or mobile phone number with third parties, affiliates, or marketing partners for their own promotional purposes.

We may share your information only in the following limited circumstances:

• Service Providers: With trusted vendors who assist us in operating our business (e.g., payment processors, appointment scheduling software) under strict confidentiality agreements
• Legal Compliance: When required by law, court order, or legal process
• Safety & Rights: To protect the rights, property, or safety of our business, customers, or others

Data Security

We use administrative, technical, and physical security measures to protect your personal information. While no method of transmission over the Internet is 100% secure, we take reasonable steps to safeguard your data.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law. When no longer needed, we will securely delete or anonymize your data.

Your Privacy Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information in certain circumstances
• Withdraw consent for SMS communications at any time by replying STOP

To exercise these rights, contact us at info@autorepairshoplosangeles.com or 323-792-1777.

Please also review our Terms and Conditions.